Solutions for a moving world
TEXT: KIKI DEERE | PHOTOS © RECORD GO
Every trip is unique in its own way, bringing together different experiences that leave a lasting impression, often for years to come. Delivering a seamless experience lies at the core of Spanish car rental company Record go, which offers a range of mobility solutions for all. “We want our clients to experience a smooth rental experience from start to finish, so that they can make the most of their trip,” comments Antonio C. Montes, the company’s director of marketing and digital services.
Record go offers car hire in Spain’s major tourist destinations. Since 2005, the company has had pick-up locations in Mallorca, Alicante and Málaga, while 2016 saw the opening of Record go in Ibiza. A string of new openings are on the cards this year in Barcelona, Valencia and Sevilla. The company offers a fleet of modern vehicles, from small cars to luxury vehicles for those wanting to splash out.
Serving over 400,000 clients a year, Record go is working towards making its online booking system simple to navigate. “Our website has to reflect the quality of service we want to offer our customers: simple to use and packed with information to avoid any surprises later. The site details information on extras including accessories designed to improve the rental experience. “We also aim to be very transparent with the terms and conditions of our rentals,” explains Antonio C. Montes. With just a few clicks, guests can easily book their vehicles online.
Record go aims to stay at the forefront of technology, and this year has installed self-service check-in counters called ‘Just Go Box’, with the aim of improving travellers’ experiences by eliminating waiting times at counters. “Some of the best experiences and anecdotes come about as the result of a road trip,” continues Montes. “We want to make the entire car rental process as simple and enjoyable as possible.”